Conversational AI Vs. Chatbots – What’s the difference? Content What Is a Chatbot and What Are Chatbots Used For? Hubspot Chatbot Builder Why Conversational AI Is So Much More Than a Chatbot Providing personalized recommendations based on previous history. Recognizing that Kim, a customer seeking support, needs to be intelligently routed to a specialist for […]
Category Archives: NLP Algorithms
The human or AI/chatbot can’t really do anything to resolve this, so look for empathy (see technique #1) in the ensuing dialog. Well, in order to create a chatbot you start by feeding it training data. Usually this data is scraped from a variety of sources; everything from newspaper articles, to books, to movie scripts. […]